Delivery and Returns

  1. The Buyer may cancel orders at any time before they are dispatched by either:
    • (a) emailing:
    • (b) telephoning: 01707 650251
  2. Before returning any Goods to the Company the Buyer must contact the Company either by:
    • (a) email on:
    • (b) telephoning: 01707 650251
    Please provide all the details of your order which are found on the delivery note accompanying the Goods to inform the Company that the Goods are being returned and where these can be collected.
  3. The Buyer may return Goods for any reason within 14 days from the date of delivery / collection provided that the following conditions are satisfied:
    • (a) Goods will only be accepted if they are in brand new, unused condition fit for immediate re-sale;
    • (b) Packaged items will only be accepted if the package remains unbroken and in reasonable condition, and
    • (c) The Buyer supplies the Advice Note or other proof of purchase (and for the avoidance of doubt a copy of the email confirming details of the order will also be required.)
  4. Where Goods are returned pursuant to Condition 1.2 (where they are not faulty):
    • (a) In certain cases a restocking charge will be made; and
    • (b) The risk and cost or returning the Goods shall be at the Buyer's cost.
  5. The Company will examine the returned Goods and will process any refund to the Buyer within 30 days. Unless otherwise notified by the Company, the price of the Goods will be refunded less any applicable delivery and/or collection charges.
  6. The Company cannot offer refunds or accept returns on the following (unless they are faulty):
    • (a) Special Order Goods;
    • (b) If sealed packages have been opened and banding broken
    • (c) Goods that have been fitted; and
    • (d) specially manufactured products.
  7. Shipping is charged depending on the total weight of the order.
    • For orders weighing up to 25kg a £15 for shipping charge is applied.
    • Orders weighing 25kg and over are charged a flat rate of £25